NewRez was first mentioned on PissedConsumer on Mar 19, 2020 and since then this brand received 78 reviews.. NewRez ranks 232 of 873 in Loans and Mortgages category. I once managed the front desk of a recreational center, and this one parent yelled at me for a class starting without their kid. 9. On summer afternoon a lady came up to me and showed me that her ice cream had melted and wanted another one free of charge. Her husband tried to return it after they stained and tore the garment claiming that it must have been a manufacturing problem. I swear I saw a look of embarrassment flash over her eyes, but she just continued flipping out. I don’t want to bother with it. I was fired from my job at a popular fast food chain because I rejected the use of a coupon that was 6 years old! 2. Throw the steak on, check the temp and the squishiness. I turn it on and it appears to be working fine. "I used to work security at a casino and a man and woman came up to me and told me there was a man following them. The woman who confronted a lifeguard over why her child couldn't swim in the deep end. Server comes back, “Hey, he said it was the best steak he ever had.”. I work the customer service booth and I had a lady try to return potato chips that had expired and tasted bad. I ask how can I help him. The lady at the table comes up to me, demanding to see the manager. We even looked back at the security tape to see that she had only brought 3 to the register. Now, customer complaints are increasingly being channeled through the oh-so-public social media platforms, such as Facebook and Twitter. While working in retail, a woman who had come in the day before was furious that we had not bagged one of the items she had paid for. And he wasn’t saying this quietly. I once had a customer complain to me that the aisle was too cold… on the refrigerated aisle of a supermarket. Most businesses want to offer the best experience, no matter what industry they’re in. Pretty standard for a Friday night. I used to work at Starbucks. Sometimes it may take a call to administrators higher up in the corporate chain, but ultimately customers can expect some kind of resolution to their problem. The customer who had no patience for hot food. "This food is too hot. For those that don’t know, there is a geyser there called “Old Faithful” whose big claim to fame is the fact that it rather regularly goes off about every 90 minutes. A patron comes in and knocks books off their shelves. The buyer sent us a psychotic and ranting email that we’re all idiots for not including the instructions. Customers are also irked by sales tactics that attract new customers with low rates and then boost them much higher later. 5. "This cappuccino feels like it's half foam!" Me: 'Because she cant swim.'" [I proceed to take the cheese, enter the refund into the computer, and hold out the money we owe him]. What we're looking for here is the dumbest of the dumb, the lowest common denominator of entitled, self-important douchebaggery that abounds on that website. You know, unless you’re employed by the store. Then I had to inform her that we have never sold prime rib, or baked potatoes, and I was calling the police. He then called the cops..." --Merry_Bastard. Ten minutes in the deep fryer. When I worked at AT&T Mobility, I got this quite a few times: Customer: My phone stopped working as soon as I left your store yesterday. I proceeded to wipe his order and start helping the next customer. She had it coming. Seriously, sometimes an angry, miserable, frustrating, entitled customer is just in the building to look for a fight. The woman who wanted gas station workers to pay for her clumsiness. Ashley Lutz. Had a woman order hot wings for delivery. I had a woman yell at me, questioning why I had kicked her daughter out of the hot tub. “Sir, that’s because it is night time. He ordered the same combos and a kids meal. Below you'll find some of the most amusing, the most ridiculous, and the most unbelievable questions ever asked by customers… [I proceed to ring the cheese back into the computer, put the money back in the till, and give him his cheese back]. When Redditor PrinceETheTruth asked people "what is the dumbest question a customer has ever asked you?" I work at a local Walmart and we were hosting a pre-screening of the Man of Steel and I got to wear a full-sized superman cape for the week beforehand to help advertise it. I once worked at a grocery store and often worked at the customer service counter, which typically handles refunds, exchanges, complaints, and other odds and ends (like cigarettes and lottery tickets). She finagled in her cart for another two minutes and then came up to me and said: “I’m ready.” I said, “I’m sorry miss, but these people are in line.” She then goes off about how she’s been waiting for 20 minutes and demands to see my manager. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. 4. In fact, according to the service recovery paradox, a complaint is an opportunity that can actually result in the customer having a more positive view of your business after a complaint is resolved than before they ever had a problem.. “These chicken wings are too big, I can’t fit them in my mouth.” “I mean, you could just take a bite out of them.” “Oh ok, yea I guess I’ll do that.”. We ran out of medium-sized fountain drink cups at the place I work at, so we were giving out large ones instead for the price of a medium. She looks at it and says “Ah, it looks better already!” She takes a big drink and says, “Now see, that’s perfect” then leaves before I can tell her I didn’t do a thing. When I was a cashier for my dad’s business, a lady was trying to cut in front of a line of about 8 people. In the empty restaurant, they had overheard a few random words and pieced together their own little puzzle that my co-worker and I had nothing better to do than talk about them (which says volumes about their self-image, I suppose). I’d like it replaced with cooler food.”. It’s brown all the way through. The assistant manager later tells me that no one should have a bad day over a dollar. Racial slurs, profanity, and threats were made about how we were scamming her. I will never forget this. Guest checks into room: “This room is supposed to have an ocean view. When I worked at Sonic, a girl once ordered an ocean water, easy on the ice. The customer who went to an Italian restaurant but didn't want the cuisine. --ZarquonsFlatTire. We had a woman come into our restaurant absolutely fuming and demanding a refund. Me: Ok, I’ll put through the refund for you. My manager didn’t love how I dealt with the situation, but come on, it was 6 years old, why did you even try! he probably didn't expect them to be so dumb. "Lady: 'Why wont you let my child swim in the deep end?' Obviously I take off the back, pull the battery and find the water indicator is completely red. We looked up her receipt on our register and saw that we only charged her for three. I was in Yellowstone on a family vacation. Their options were a hard shell, soft shell, or bean burrito. I see nothing and apologize. It was pretty late after closing, and I was waiting for the last table to finish eating so I could clean up (not my table). She claimed they shouldn’t have tasted badly since she kept them frozen in the freezer. "A woman managed to spill gasoline all over herself at the gas station I worked at and demanded we pay for new clothing." As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. WWWAAANNNTTT. I once had a shareholder complain that they only got their quarterly statement every three months. Customer: What? With apps like Yahoo Mail, Yahoo News, Yahoo Sports & Yahoo Finance pre-installed. I was on drive-thru one night, and this lady orders a “large vanilla shake, in a medium cup.” I ask if she meant a “medium shake, in a large cup,” seeing as how I cannot put more liquid in a container than it will hold. "We ran out of medium sized fountain drink cups at the place I work at, so we were giving out large ones instead for the price of a medium. 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